New features to ASPEN Customer Portal in the latest release! Customers can now order parts through the portal. Incoming orders automatically create an invoice in ASPEN.
The ASPEN Customer Portal also provides your customers with read-only access to their information including addresses, phone numbers, and email addresses on file, as well as the ability to see and reprint invoices as needed.
Customer Portal is the ASPEN Dealership Management System provides dealership customers the ability order parts and access their account information using any Internet-connected device.
More and more dealership customers are looking for this type of “self-service” functionality to eliminate time spent waiting in line at the dealership or on the phone.
Customer Portal is included in ASPEN at no additional charge.
As part of our 30th anniversary history, here is a look at some of the dealerships who have followed Charter's developments over the years. Each of these three dealerships were users original users of Charter's DOS-based system and are now using the ASPEN dealership management system.
Greeson Inc., a family-owned and operated powersports dealership in Hot Springs, Arkansas, was among the original DealerWin users who transitioned to ASPEN. As a Charter Software customer and user advocate for 13 years, Dana Greeson served on the DealerWin Steering Committee and regularly attended user group meetings. “In the 30+ years we’ve been in business, the environment has become more competitive and technology has changed— we needed our software to adapt to the times. We have a lot of confidence in Charter Software’s products AND their people, so our decision to stay with them and move to ASPEN was very easy,” says Greeson.
Circle Tractor, an award-winning Illinois John Deere dealership, was one of the very first dealers using Charter’s original DOS system. They later moved on to DealerWin and now have been using ASPEN for the last several years. Nettie Clash, Office Manager, was with Circle throughout both these transitions. Clash attributes their consistency with the Charter’s products to the training and support they’ve received over the years. “It’s the great support that keeps us with Charter, says Clash.”
We've added a special roundtable for our Golf Car dealers to the Department and Industry Roundtable Sessions on Wednesday, November 19th from 11:30 am to 1:00 pm. This will give our golf car dealers a chance to discuss issues specific to their industry.
The Roundtables are lively discussions with your industry peers and Charter staff about how current trends and issues impact your department’s and/or industry’s specific needs in ASPEN’s use and functionality.
Now, busy dealership staff can access and add even more important information about their rental units from their mobile device. Using A.I.M.’s mobile access to the ASPEN Dealership Management System, dealership staff can view rental rates, unit condition, attachments, photos, meter readings and invoices, and more.
Newly added functionality to A.I.M. allows remote employees or staff in the rental yard to view rental rates as well as view and upload photos taken from their mobile device to the unit record. Recording up-to-the-minute unit condition with current photos and logged communications helps track the condition of units between rentals.
A.I.M. (ASPEN Interactive Mobility) provides ASPEN users with on-the-go access to important information regarding parts, work orders, rental and non-rental units, invoices and communications from mobile devices including most smart phones and tablets.
Greetings Kubota dealers! We’ve got great news!
At the Annual Kubota Dealer Meeting last month, Kubota president Masato Yoshikawa announced plans for new initiatives that will streamline Kubota dealers’ supplier communications and help improve their business operations.
If you aren’t currently using a dealership management system that links to Kubota, you may miss out on these benefits. As supplier’s requirements for dealer communications change, it is important to rely on a business system that will update and support these changes.
Charter Software is one of the few business system vendors Kubota has chosen to work with to supply Kubota dealers with these business tools. This means that we work closely with Kubota to develop current, precise integration between our ASPEN business management system and their dealer communications systems, including K-PAD and KubotaLink.
Dealers using our ASPEN Kubota Communications Interface are able to benefit from continued enhancements in functionality at no additional cost as our Kubota integration is updated.
Watch for updates as plans get underway to incorporate these latest initiatives into our ASPEN dealership management software. In the meantime, we are happy to assist you in any way, and would love to share with you how our ASPEN dealership system helps Kubota dealers find success.
Meet Ron Hull in Chicago! We're a new IDA member and are attending the convention for the first time!