James Stoneham and Julia Campbell will be representing Charter Software at our second year attending the AED Condex, February 10th-12th in Orlando, Florida.
Visit us at booth 700 to learn about the newest features in ASPEN and register to win the flat-screen TV on display!
Ron Hull will be making his annual appearance at the Ohio-Michigan Equipment Dealers' Annual Convention on January 27th and 28th in Columbus, Ohio. Please stop by to say hello to Ron, and be sure to enter our drawing to win a bluetooth speaker! Ron is excited to show off the how the latest features added to ASPEN can help Ohio and Michigan dealers to gain larger profits in 2015.
Corey McGreevey, Dealer Principal of Kansas Golf and Turf attributes his dealership's growth to the ability to manage his business using the ASPEN dealership management system. KGT is the largest golf car and turf equipment dealer in Kansas and Western Missouri with locations in Wichita and Lenexa, Kansas. The dealership carries eight product lines, including E-Z-Go and Gravely.
New features to ASPEN Customer Portal in the latest release! Customers can now order parts through the portal. Incoming orders automatically create an invoice in ASPEN.
The ASPEN Customer Portal also provides your customers with read-only access to their information including addresses, phone numbers, and email addresses on file, as well as the ability to see and reprint invoices as needed.
Customer Portal provides dealership customers the ability order parts and access their account information using any Internet-connected device.
More and more dealership customers are looking for this type of “self-service” functionality to eliminate time spent waiting in line at the dealership or on the phone.
Customer Portal is included in ASPEN at no additional charge.
As part of our 30th anniversary history, here is a look at some of the dealerships who have followed Charter's developments over the years. Each of these three dealerships were users original users of Charter's DOS-based system and are now using the ASPEN dealership management system.
Greeson Inc., a family-owned and operated powersports dealership in Hot Springs, Arkansas, was among the original DealerWin users who transitioned to ASPEN. As a Charter Software customer and user advocate for 13 years, Dana Greeson served on the DealerWin Steering Committee and regularly attended user group meetings. “In the 30+ years we’ve been in business, the environment has become more competitive and technology has changed— we needed our software to adapt to the times. We have a lot of confidence in Charter Software’s products AND their people, so our decision to stay with them and move to ASPEN was very easy,” says Greeson.
Circle Tractor, an award-winning Illinois John Deere dealership, was one of the very first dealers using Charter’s original DOS system. They later moved on to DealerWin and now have been using ASPEN for the last several years. Nettie Clash, Office Manager, was with Circle throughout both these transitions. Clash attributes their consistency with the Charter’s products to the training and support they’ve received over the years. “It’s the great support that keeps us with Charter, says Clash.”
Now, busy dealership staff can access and add even more important information about their rental units from their mobile device. Using A.I.M.’s mobile access to the ASPEN Dealership Management System, dealership staff can view rental rates, unit condition, attachments, photos, meter readings and invoices, and more.
Newly added functionality to A.I.M. allows remote employees or staff in the rental yard to view rental rates as well as view and upload photos taken from their mobile device to the unit record. Recording up-to-the-minute unit condition with current photos and logged communications helps track the condition of units between rentals.
A.I.M. (ASPEN Interactive Mobility) provides ASPEN users with on-the-go access to important information regarding parts, work orders, rental and non-rental units, invoices and communications from mobile devices including most smart phones and tablets.